North Shore Pain Management (“NSPM”) values the privacy and confidentiality of our patients’ information. Regrettably, we are notifying patients of a recent incident that resulted in unauthorized access to some of our patients’ information.
On April 21, 2020, NSPM became aware that an unauthorized person gained access to the NSPM system and acquired some of our files on April 16, 2020. We worked with third-party experts, including the FBI, Secret Service, and privacy professionals, to investigate this incident and secure our network. The investigation determined that the acquired files contained information belonging to patients who directly paid NSPM or North Shore Anesthesia or whose insurance paid NSPM or North Shore Anesthesia between August 1, 2014, and April 16, 2020. The information included patients’:
- Dates of birth;
- Social Security number, if the patient’s insurer used the Social Security number as a member identification number;
- Health insurance information, including the name of plan and insurance identification/member number;
- For patients who paid their NSPM or North Shore Anesthesia balance via mail with a check or payment card, financial account information and/or payment card information; and
- Clinical information about care received at NSPM or North Shore Anesthesia including diagnosis and treatment information and, in limited instances, ultrasound or MRI images.
We want to assure you that we take this incident very seriously. We recommend that you review any statements that you receive from your health insurer or healthcare providers. If you see services that you did not receive, please contact the insurer or provider immediately. We also recommend that you review your financial account statements, and immediately notify your financial institution if you see any suspicious activity.
We are offering complimentary credit monitoring to patients whose Social Security number was involved. We have also established a dedicated call center to address questions our patients may have, as well as assist them in enrolling in the complimentary credit monitoring and identity protection service. The call center can be reached at 833-579-1112, Monday through Friday, 9:00 a.m. to 9:00 p.m. Eastern Time.
We sincerely apologize for any concern or inconvenience this incident may cause our patients. We continue to work with law enforcement on this matter and are taking additional steps to enhance our cybersecurity environment and have retained a new IT management vendor.